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General Description: This position is a part-time (employee who reports to the Front of House Manager). The main responsibility of this position is to operate a clean, safe, organized, and profitable stand, while and box office, providing excellent customer service. REPORTS TO: Front of House Manager

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JOB DUTIES AND RESPONSIBILITIES

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Concessions

· Sells items quickly and accurately.

· Produces hot menu items safely and consistently.

· Provides customer service to members and guests and report complaints to manager.

· Ensures cleanliness and sanitation of stand.

· Maintain safe working conditions and sanitary work area.

· Always maintain accurate cash handling procedures.

· Follow rules and regulations of The Center for the Arts, Inc.

· Interact with customers and clients in a pleasant and professional manner.

· Other duties as assigned.

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Box Office

· Responsible for Box Office shifts for main stage, CSA, and other productions. Schedule will be provided by Front of House Manager.

· Adhere to proper Box Office Policies and Procedures.

· To be proactive in the smooth running of Center for the Arts Box Office, to ensure a positive experience for patrons and optimum profit contribution to the Center.

· To ensure that members of the public using the Box Office, whether in person or by telephone, are greeted in a welcoming, courteous, and helpful manner.

· To be proactive on the theater’s behalf in customer care and public safety and comfort, ensuring that

customer requirements are dealt with courteously and efficiently.

· To be aware of the issues relating to the security of the building and the safety of staff and patrons.

· To implement the Center’s policies and procedures always relating to cash.

· Clean up and stock restrooms. Responsible for maintaining adequate inventory for paper goods for restrooms.

· Send out audience surveys after each performance and compile data.

· Oversee all front of house volunteers for performances. Set expectations, communicate instructions, and thank them. Report any issues to the Front of House Manager.

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PHYSICAL EFFORT This position requires stooping, lifting, standing and walking. Must be able to lift 50 pounds.

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QUALIFICATIONS

• 16 years old by the start of employment.

• Experience in retail or food service preferred.

• Must demonstrate dependability, a positive attitude, an excellent work ethic, and ability to

work accurately in a fast-paced environment.

• Must be able to accept guidance and supervision.

• Available evenings and weekends.

• Must have reliable transportation.

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COMPENSATION AND APPLICATION PROCESS

Pay is $10-$12 per hour. Please send email with job history to keri.boroarts@gmail.com if you are interested in this job posting. No phone calls please.